Terms & Conditions

1. About Yatra Kailash

Yatra Kailash is a travel and pilgrimage operator based in Dharchula, Pithoragarh District, Uttarakhand, India. We specialise in organising Adi Kailash Yatra, Om Parvat Trek, Kailash Mansarovar Yatra and related Himalayan pilgrimage packages.

• Legal business name: River View Hotel
• Trade name: Yatra Kailash
• Business type: Sole Proprietorship
• GSTIN: 05BHFPS3751P1ZS
• Registered address: Dharchula Dehat Road, Near Ishwar Automobile, Village Haat, Dharchula Dehat, Pithoragarh, Uttarakhand 262545
• Contact: +91 98115 91351 | [email protected]
• Website: yatrakailash.com

2. Booking & Confirmation

A booking is confirmed only after:

• You submit a completed booking enquiry or form
• We confirm availability and send you a booking confirmation via WhatsApp or email
• You pay the required booking deposit (₹10,000 per person or as specified)

Until all three conditions are met, no booking is confirmed and dates are not reserved. Yatra Kailash reserves the right to decline any booking at its discretion.

2.1 Booking for Minors

Travellers under 18 years of age must be accompanied by a parent or legal guardian. The accompanying adult accepts these Terms on behalf of the minor.

2.2 Group Bookings

For group bookings of 5 or more persons, the group leader accepts these Terms on behalf of all members and is responsible for ensuring all members are aware of and comply with these Terms.

3. Payment Terms

3.1 Booking Deposit

A non-refundable booking deposit of ₹10,000 per person is required to confirm your reservation. This deposit is non-refundable under any circumstances.

3.2 Balance Payment

The remaining balance must be paid at least 15 days before the departure date. Failure to pay by the due date may result in automatic cancellation without refund of the deposit.

3.3 Payment Methods

We accept payments via:

• UPI / Google Pay / PhonePe
• NEFT / IMPS bank transfer
• Razorpay (credit/debit card, net banking, UPI)
• PayPal (international payments in USD)
• Cash in person at our Dharchula office

3.4 Currency

All prices are quoted in Indian Rupees (₹) unless otherwise stated. International payments in USD are accepted via PayPal at the prevailing exchange rate on the date of payment.

3.5 Payment Security

Online payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. Yatra Kailash does not store your card details.

3.6 Price Changes

Prices are confirmed at the time of booking deposit payment. We reserve the right to change prices for future bookings without notice. Confirmed bookings will not be subject to price increases unless caused by government-mandated permit fee increases, which will be passed on at cost.

4. Cancellation & Refunds

Our full Cancellation Policy and Refund Policy apply and are incorporated into these Terms by reference. Key points:

• Booking deposit of ₹10,000 is always non-refundable
• Cancellations 45+ days before departure: 75% refund of balance paid
• Cancellations less than 15 days before departure: no refund
• Cancellation by Yatra Kailash due to force majeure: full refund of all amounts paid

5. Changes to Bookings

5.1 Changes by the Traveller

Requests to change departure dates, package type or number of travellers must be made in writing via WhatsApp or email. Date changes are subject to availability and may incur an amendment fee of ₹2,000 per person. Changes within 15 days of departure are treated as cancellations.

5.2 Changes by Yatra Kailash

We reserve the right to make minor changes to itineraries (route, accommodation, transport) due to operational requirements, weather or safety concerns. We will notify you as soon as possible. For significant changes, you may choose a full refund or an alternative package of equivalent value.

6. Traveller Obligations

By booking with Yatra Kailash, you agree to:

• Provide accurate personal information including name, age, medical conditions and emergency contact
• Follow all instructions from your guide and Yatra Kailash staff at all times
• Respect local customs, traditions and religious practices at all sacred sites
• Not carry alcohol, non-vegetarian food or any prohibited items on the yatra
• Maintain a respectful, positive attitude towards fellow travellers and local communities
• Not engage in behaviour that endangers yourself or others
• Carry valid government-issued photo ID at all times
• Comply with all government regulations, border rules and permit conditions

Yatra Kailash reserves the right to remove any traveller from a yatra without refund if their behaviour is deemed disruptive, unsafe or disrespectful.

7. Medical Requirements, Waiver & Declaration

7.1 Dolma La Pass — Critical Altitude Warning

The Kailash Parikrama crosses Dolma La Pass at 5,630 metres (18,471 feet). At this altitude:

• Oxygen levels are approximately 50% of sea level — equivalent to breathing through a cloth
• Risk of Acute Mountain Sickness (AMS), High Altitude Pulmonary Edema (HAPE) and High Altitude Cerebral Edema (HACE) is significant and potentially fatal
• Temperature can drop to -15°C to -25°C with wind chill
• There is no hospital, clinic or emergency medical facility for many hours in any direction
• Even physically fit, healthy individuals can suffer altitude sickness without any prior warning signs

7.2 Evacuation Limitations — Critical Understanding Required

You must fully understand and accept these evacuation realities before booking:

• Helicopter evacuation is NOT guaranteed — altitude, cloud cover, wind and visibility frequently make helicopter operations impossible in this region for days at a time
• Ground evacuation from Dolma La to the nearest road takes a minimum of 8–12 hours of trekking — even for a person being carried
• The nearest hospital with oxygen and ICU facilities is in Pithoragarh or Dharchula — a full day's journey from the Kailash region under normal conditions
• Helicopter evacuation costs ₹2,00,000 to ₹5,00,000 or more and must be paid in advance — this is entirely at the traveller's expense
• Yatra Kailash guides carry basic first aid kits and supplemental oxygen canisters but are not qualified medical professionals
• In a medical emergency, the guide's primary duty is to get you to lower altitude — all other services cease

7.3 Medical Fitness Declaration

By confirming your booking, you declare and warrant that:

• You have consulted a qualified doctor specifically about high-altitude trekking above 5,000m and received medical clearance
• You do not have — without written medical clearance — any of: heart disease, coronary artery disease, hypertension (BP above 140/90), chronic lung disease, COPD, asthma requiring daily medication, insulin-dependent diabetes, epilepsy, severe anaemia, pregnancy, recent surgery within 6 months, or any condition that impairs sustained physical exertion
• You are between 18 and 70 years of age — travellers outside this age range require additional written medical clearance from a cardiologist or physician
• You have disclosed all medical conditions, medications and allergies to Yatra Kailash in writing before the yatra begins
• You will carry all prescribed medications plus a minimum 7-day additional supply
• You accept full and sole personal responsibility for your health, medical decisions and medical costs during and after the yatra

7.4 Right to Refuse or Evacuate

Yatra Kailash and its guides reserve the unconditional right to:

• Refuse participation to any traveller showing signs of serious altitude sickness, cardiac distress or any condition deemed medically dangerous — even after arrival at Dharchula
• Require a traveller to descend immediately if their condition is dangerous — this decision is final and overrides the traveller's personal wishes
• Remove any traveller from the group mid-yatra whose condition endangers themselves or the group

No refund will be issued for any unused portion of the yatra in cases of medical refusal or forced evacuation.

7.5 Mandatory Insurance

For the Kailash Mansarovar Yatra, travel insurance is mandatory, not optional, and must include minimum coverage of:

• Emergency medical treatment including altitude sickness: ₹5,00,000 minimum
• Helicopter evacuation: ₹10,00,000 minimum (or USD 15,000 for international policies)
• Trip cancellation due to medical emergency or government restriction
• Repatriation of remains in case of death

Proof of insurance may be required before departure. Yatra Kailash bears no liability for any medical or evacuation costs under any circumstances.

8. Permits & Documentation

You are responsible for holding valid travel documents including:

• Valid Aadhaar card or passport (as applicable)
• Inner Line Permit (ILP) — we assist in obtaining this
• Any other permits required by the Government of India or Uttarakhand state government

Yatra Kailash assists with permit processing but is not responsible for permits refused, delayed or cancelled by government authorities. Permit fees paid to government authorities are non-refundable.

9. Liability & Insurance

Yatra Kailash acts as an organiser and coordinator of yatra services. Our liability is limited to the total amount paid by you for the package.

We are not liable for:

• Personal injury, illness, death or property loss during the yatra
• Acts or omissions of third-party suppliers (hotels, transport, permits)
• Events beyond our reasonable control
• Losses arising from your failure to follow guide instructions or safety warnings

Travel insurance is strongly recommended. We advise all travellers to purchase comprehensive travel insurance covering medical evacuation, trip cancellation, altitude sickness and personal liability before departure.

10. Force Majeure & Operational Risks

10.1 Tibet & China Border Closures

The Kailash Mansarovar Yatra enters Tibet (China). The Chinese government may at any time and without prior notice:

• Suspend or cancel Tibet travel permits for Indian nationals entirely
• Close the Lipulekh Pass or Nathu La border crossing indefinitely
• Restrict pilgrim numbers, change quotas or cancel entire yatra seasons
• Impose new visa, documentation or health requirements
• Refuse entry to individual travellers without giving reasons

In the event of Tibet/China border closure or permit cancellation by Chinese authorities, Yatra Kailash will refund all recoverable costs. Permit fees already paid to government authorities are non-recoverable and non-refundable. We strongly recommend travel insurance covering "trip cancellation due to government restrictions or border closure".

10.2 Landslides & Road Closures

The Dharchula–Gunji–Lipulekh route passes through active landslide zones. Landslides may block roads for hours, days or weeks — particularly during and after monsoon season (July–September). Consequences include forced route changes, helicopter evacuation at the traveller's cost, or early termination. Yatra Kailash monitors road conditions daily and will communicate updates immediately.

10.3 Extreme Weather

Snowfall, blizzards, fog and high winds can occur without warning at elevations above 4,000m. Weather-related delays are beyond our control. We will make every effort to complete the yatra safely but cannot guarantee itinerary adherence when weather poses a safety risk.

10.4 Political Restrictions & Government Actions

The following are beyond our control and constitute force majeure:

• Suspension of Kailash Mansarovar Yatra by the Ministry of External Affairs (MEA)
• Restrictions by the Government of Uttarakhand or District Administration
• Army/ITBP security restrictions in the Indo-Tibet border zone
• Section 144 orders, curfews or security alerts in Pithoragarh or Dharchula
• Changes to Inner Line Permit (ILP) rules or quota restrictions
• Diplomatic tensions between India and China affecting border crossings
• Pandemics, epidemics or public health emergencies declared by government

In all force majeure cases, Yatra Kailash will refund all amounts paid minus non-recoverable third-party costs and will provide documentation for your travel insurance claim.

10.5 Our Commitment During Force Majeure

• Immediate notification via WhatsApp and email
• Free date change to next available departure where possible
• Refund of all recoverable costs within 14 business days
• Full documentation support for your travel insurance claim

11. Intellectual Property

All content on yatrakailash.com — including text, images, itineraries, logos and design — is the property of Yatra Kailash and protected by Indian copyright law. You may not reproduce, distribute or use our content without prior written permission.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy. By booking with us, you consent to the collection and use of your personal information for the purpose of organising your yatra.

13. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes arising from these Terms or your booking shall be subject to the exclusive jurisdiction of the courts of Pithoragarh, Uttarakhand, India.

We encourage you to contact us first to resolve any dispute amicably before pursuing legal action. Most issues can be resolved quickly via WhatsApp or email.

13.1 Amendments

Yatra Kailash reserves the right to update these Terms at any time. The current version is always available at yatrakailash.com/terms-and-conditions.html. Continued use of our services after any change constitutes acceptance of the updated Terms.

Download Official Documents

Please download, complete and return the following forms before your departure:

14. Contact Us